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Holiday Return Policy
Any order purchased between 11/01/2026-12/31/2026 must be returned by 01/31/2027.
Free Returns
JanSport stands behind the quality of our products and we hope you’re happy with your gear. If you’re unsatisfied for any reason, simply return your merchandise within 30 days of purchase, provided it has not been damaged, altered or used.
For apparel items, including tee shirts, hats and beanies, you can return your merchandise 30 days from the ship date as long as they are unworn, unwashed, and in the original packaging.
Are you a guest or did you receive an item as a gift?
Visit the Order Status page to initiate your return. Be ready with your order number and the purchaser’s last name.
2. Process your Return.
Select the item(s) you wish to return.
Select the reason for the return.
Select your return method.
3. Package your item(s).
Help us lower our impact and cut down on waste by reusing the box or bag your purchase was received in.
Print your return label and secure it to your package.
No printer? Select the QR code return method and FedEx Office locations can print it for you free of charge.
4. Ship your package.
Drop your package off at your selected return location.
5. Receive your refund and confirmation.
Once the warehouse receives and reviews your package, your refund will be processed. You will receive an email confirmation once your refund has been initiated.
How much will I be refunded?
Your order total minus the cost of shipping will be refunded to your original form of payment.
What if I lost my order number?
If you don’t have your order number, please contact Customer Service so we can help you to get the order number. Please contact them via email at js_customer_services@vfc.com or call them at 855-818-5966.
When will I get my refund?
We'll do everything we can to take care of your return quickly. Received returns are generally processed within three business days of receipt. Please allow one billing cycle for credit card refunds to appear on your statement. Returns with complete documentation receive priority.
Please note that JanSport is not responsible for returns lost in transit to us.
Lifetime Warranty
Quality. Durability. Reliability.
That’s what JanSport stands for. So if your pack ever breaks down, simply return it to our warranty center. We’ll fix it and if we can’t we’ll replace it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.
Learn more about our lifetime warranty and get the address of our warranty center here.
Wanna talk?
JanSport Customer Service is here to help Monday through Friday 8am - 4:30pm (CT) (USA only).
